Good Samaritan Medical Center

235 North Pearl Street, Brockton, MA 02301    508-427-3000

Good SamaritanPatient and Visitor Information

Interpreter Services

American Sign Language

Why do we have Interpreters?

Good Samaritan Medical Center is committed to providing linguistically and culturally appropriate services to our patients and families. We have an experienced team of trained medical Interpreters on staff. Click on the following link to meet our interpreter team. In the medical setting, it is essential that patients actively participate in a dialogue with their health care providers. The need to understand information, diagnoses, and directions accurately is crucial before making medical decisions that affect one's own treatment or that of a loved one. While many of our Limited English Proficiency (LEP) patients and their families use English in other settings, it may not be the language they prefer to utilize for medical care. In addition, feelings of anxiousness or fear about a diagnosis or illness can affect communication. This often happens in emergency situations when a person may be too nervous to communicate clearly in anything other than his/her primary language. Interpreter services bridges linguistic and cultural gaps that may exist between a patient and the medical provider while maintaining strict patient confidentiality.  

Interpreters are available 24 hours per day.

Português

audio file  Por favor clique na gravura do alto falante para ouvir uma mensagem de serviço público do Departamento de Saúde Pública de Massachusetts. 

Kreyòl Ayisyen

audio file  Tanpri peze klikè ya pou-w kapab tande mesaj Depatman Sante Piblik Massachusetts lan.

Español

audio file  Por favor haga clic sobre el símbolo de la bocina para escuchar un mensaje de audio del servicio público de Massachusetts Department of Public Health.

عربي

audio fileلطفاً – أُنقر على أيقونة السّماعة لسماع رسالة الخدمات الحكومية من إدارة ماساشيوستس للصّحة العامة

русский

audio file  Нажмите, пожалуйста, кнопку "Динамик" и прослушайте сообщение Управления здравоохранения штата Массачусеттс.

Tiếng Việt

audio file  Xin hãy bấm vào nút hình cái loa đe nghe thông tin từ Bộ Y Tế CôNG CộNG của Tiểu Bang Massachusetts.

Traditional Chinese

audio file  請點擊揚聲器按鈕以收聽由麻州公眾健康局提供的語音資。

Interpreter services are provided at no cost to patients, family members and companions involved in patient care. You do not have to bring your own interpreter. If you prefer to have a family member or friend interpret on your behalf, we will respect your preference. Be aware that minors are legally prohibited from interpreting for both patients and family members. You may change your mind and request a trained medical interpreter at any time. If you would like to have a medical interpreter throughout your upcoming appointment, you will need to request this service from our patient registration staff, notify your provider's office when scheduling the appointment, or simply let your health care team know at any time.    

How to reach an interpreter at Good Samaritan Medical Center:

Good Samaritan Medical Center's team of health care providers and support staff work closely with interpreter services to ensure that our medical interpreters are prepared to support your care. In the event that you need to reschedule your appointment or have questions related to ongoing care, contact interpreter services or your provider's direct number to discuss your situation. Contact information for our department is listed below.

  • Cape Verdean Creole: 508-427-3023, press "2"

  • Portuguese: 508-427-3023, press "2"

  • Haitian Creole: 508-427-3023, press "3"

  • Spanish: 508-427-3023, press "4"

  • English/Other: 508-427-3023, press "1"

Email: gsm.interpreter@steward.org

In emergency or short-notice situations, when an in-person interpreter is not immediately available for a specific language, we may utilize telephonic and/or video remote interpretation. Good Samaritan Medical Center has invested in the latest communications technology in order to ensure that our Limited English Proficiency (LEP) patients always receive an equivalent standard of care compared to non-LEP patients. Our services include customized wireless conference phones and dual-handset phones stationed at key hospital departments with access to both staff and outside Interpreters in 200 languages and dialects. We offer video remote interpreting supported with a computer and webcam when assisting deaf patients through American Sign Language to supplement in-person ASL Interpreters requested from the Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH). We also support video remote interpretation for a number of our most frequently requested languages. 

Directions to Good Samaritan Medical Center

Address: 235 North Pearl Street, Brockton, MA 02301 (click here for map)

If you will be receiving sedation during your procedure, you must be accompanied by a responsible adult, whether driving to the hospital, or using public transportation. 

From Boston

Take Route 93 South to the "Braintree Split," a fork in the highway slightly south of Boston.
Take the right lane to Route 128.
Follow Route 128 to Route 24 South. (The Route 24 exit will be on your left.)
Take Exit 18B (to Route 27/Stoughton).
At the end of the short strip of highway, turn right onto North Pearl Street at the first set of lights.
The entrance to Good Samaritan Medical Center is about 100 yards down the access road on the right.

From the Northwest

Take Route 128 South to Route 24.
Take Exit 18B (Route 27/Stoughton).
At the end of the short strip of highway, turn right onto North Pearl Street at the first set of lights.
The entrance to Good Samaritan Medical Center is about 100 yards down the access road on the right.

From the South

Take Route 24 North to Exit 18B (Route 27/Stoughton).
At the end of the short strip of highway, turn right onto North Pearl Street at the first set of lights.
The entrance to Good Samaritan Medical Center is about 100 yards down the access road on the right.

From the East

Take Route 27 West through Brockton Center to Pleasant Street for approximately five miles.
Take a right onto Reynolds Memorial Highway (Route 27) and follow to its end (approximately one mile) where you will see a set of lights.
Turn right onto North Pearl Street and make the right turn at the first set of lights.
The entrance to Good Samaritan Medical Center is about 100 yards down the access road on the right.

From the West

Route 495 East to Route 24 North to Exit 18B (Route 27/Stoughton).
At the end of the short strip of highway, turn right onto North Pearl Street at the first set of lights.
The entrance to Good Samaritan Medical Center is about 100 yards down the access road on the right.

When you arrive at the hospital

Enter via the main entrance.  If you have pre-registered, go directly to your scheduled appointment.  If you have not pre registered, check in at Patient Registration located directly off the main lobby. 

Directions to Good Samaritan SurgiCenter, Pain Management Center, Sleep Lab, Women's Health, and Wound Care Center in Stoughton

Address: 909 Sumner Street, Stoughton, MA 02072 (click here for map)

If you will be receiving sedation during your procedure, you must be accompanied by a responsible adult, whether driving to the hospital, or using public transportation. 

From Route 24

Take Route 24 to exit 18B (Route 27/Stoughton).
At the lights at the end of the exit ramp, take a left onto North Pearl Street.
At the next set of lights, take a right onto West Pleasant Street.
Take your 5th right onto Sumner Street, go 0.5 miles.
The SurgiCenter is located on the left at the Goddard Center.

Directions to Norcap Lodge in Foxborough

Address: 71 Walnut Street, Foxborough, MA 02035 (click here for map)

From Boston Area

Take Route 95 South to Exit 7-B – Foxborough/Route 140 North.
Take your first right onto Walnut Street.
Norcap Lodge is the red brick building on the right.

From Providence Area

Take Route 95 North to Exit 7B – Foxborough/Route 140 North.
Take your first right onto Walnut Street.
Norcap Lodge is the red brick building on the right.

From Cape Cod

Take Route 495 North to Route 95 North to Exit 7B – Foxborough/Route 140 North.
Take your first right onto Walnut Street.
Norcap Lodge is the red brick building on the right.

From Worcester

Take Route 495 South to Route 95 North to Exit 7B – Foxborough/Route 140 North.
Take your first right onto Walnut Street.
Norcap Lodge is the red brick building on the right.

 

 


Amy Kopchell

Amy Kopchell
Manager, Interpreter Services

Amy Kopchell was born in the Azores, Portugal and moved with her family to Cambridge as a young child. She later relocated to southeastern Massachusetts to start her own family. Amy has held prior management and administrative positions in health care, software and finance. Fluent in both Portuguese and English, Amy has trained her team to support both patient registration and financial counseling in addition to medical interpreting. Amy can be reached at
508-427-3230 or amy.kopchell@steward.org.

Lindsey Medeiros, ASL Interpreter

Lindsey Medeiros
American Sign Language, State-Certified Interpreter

Lindsey Medeiros has been a Commonwealth of Massachusetts state-certified American Sign Language Interpreter since completing Northeastern University's ASL Interpreter Program back in 2009. Lindsey has been on staff at Morton Hospital since 2011 and now provides ASL, Signed English, Closed Vision, and Tactile support for Steward providers and deaf/hard of hearing patients throughout southwestern Massachusetts and Greater Boston.

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